Independent Complaint Reviewer (ICR) for the General Medical Council
Since April 2018 ch&i has been the ICR for the General Medical Council, reviewing escalated customer complaints about their standard of service and administration. We cannot deal with your complaints directly, only review the handling of those cases referred to us by the GMC. If you wish to complain about any of their services, all the relevant details can be found here
Independent Complaint Review
In those cases referred for independent review, our role as ICR is:
Since April 2018 ch&i has been the ICR for the General Medical Council, reviewing escalated customer complaints about their standard of service and administration. We cannot deal with your complaints directly, only review the handling of those cases referred to us by the GMC. If you wish to complain about any of their services, all the relevant details can be found here
Independent Complaint Review
In those cases referred for independent review, our role as ICR is:
- to provide judgements as to whether the GMC has provided good or reasonable service consistent with its policies and procedures and in line with its stated standards and practices and other widely accepted principles of good practice
- to determine whether there have been any deficiencies in the service provided to the customer (whether constituting, or falling short of, maladministration) that call for attention
- to recommend proportionate and fitting remedies where service standards have fallen below an acceptable level
