Specialists in complaint handling and investigations
Since 2011, we have been providing expert, impartial advice and delivering objective, independent assessments, case reviews and investigations for a wide range of organisations in the UK.
We bring our unique skills and people-first orientation to the full range of grievance, disciplinary and complaint casework. These include investigations into the conduct of high profile leaders and allegations where past case handling has become part of the grievance. We work with expert associates in the medical, nursing, charity, legal and local government spheres to bring state of the art technical insight and knowledge to bear when it is needed.
Call us on 0330 133 1492 for a confidential chat
We bring our unique skills and people-first orientation to the full range of grievance, disciplinary and complaint casework. These include investigations into the conduct of high profile leaders and allegations where past case handling has become part of the grievance. We work with expert associates in the medical, nursing, charity, legal and local government spheres to bring state of the art technical insight and knowledge to bear when it is needed.
Call us on 0330 133 1492 for a confidential chat
We want your most challenging cases
Our investigations and assessments range from smaller desk-top reviews to large, complex investigations. We understand that one size does not fit all, and so we will work with you to ensure that our approach is both sufficiently robust and proportionate to your problem. And where the circumstances are particularly complicated or unique, we are able to call on decades of experience to ensure that the work is carried out professionally, ethically and effectively. These include:
- Novel or unprecedented grievances; or disciplinaries where parties need enhanced customer service
- Cases involving difficult communications; or where the mental health of a person involved may be a factor
- Where investigations are expected to go into tribunal proceedings
- Cases where senior staff are complained about or your organisation's handling is part of the grievance
- Situations where staff are under significant operational pressure and need a big project delivering with high care and low overheads
- Re-investigations, reallocated cases, report writing and case reviews.
GET A QUOTE TODAY
Outline the allegation, complaint or grievance to us and we will provide you with a confidential, no-strings-attached costed investigation plan. We quote on a stage-by-stage basis so you can review and adjust the plan in light of new evidence.
Outline the allegation, complaint or grievance to us and we will provide you with a confidential, no-strings-attached costed investigation plan. We quote on a stage-by-stage basis so you can review and adjust the plan in light of new evidence.
