Jon Wigmore

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 Jon worked in hostels for homeless people for ten years before qualifying in   1996 as a mental health nurse in Bradford. He went on to work in mental   health intensive care at the Maudsley before returning to the homelessness   sector as a clinician. He co-wrote two chapters of Professor Phil Barker’s   Psychiatric and Mental Health Nursing (Arnold 2004) about applying the   assertive outreach approach to the care of homeless people. ​From 2002, Jon   headed up the mental health investigation team for the Health Service   Ombudsman and then led Guy’s and St Thomas’ nationally recognised   complaints and legal team. In 2008 he took the position of Ethical Standards   Officer at Standards for England, leading a team responsible for conducting   investigations into allegations against local government members.

 In 2011, Jon and Alex established ch&i associates. Since then, Jon has also   undertaken independent investigations for a wide range of organisations,   including into homicides by patients of mental health services, the conduct   of local government councillors, and for the Parliamentary and Health   Service Ombudsman,  Ofqual and a Clinical Commissioning Group. Jon was   also brought in as a specialist interviewer / investigator by Dr Suzanne Shale, who led a team  reviewing workplace culture at Save the Children UK following reports of misconduct by senior managers there (and in light of the way those reports were handled by the charity).  Most recently, Jon has been conducting independent investigations into complaints of bullying and sexual misconduct within UK Parliament.
 
In 2013, Jon was appointed as the Independent Complaints Assessor for the Department for Transport, adjudicating in final stage complaints against the executive agencies of the DfT (including the DVLA, HS2 & DVSA).  Jon has also served as an Independent Complaint Reviewer for the Charity Commission (2011-2013), The General Medical Council (2018-2021), The Public Services Ombudsman for Wales (2018-2021), the Fundraising Regulator (2017-present) and the National Archives (2018-present)