Independent Complaint Reviewer (ICR) for the National Archives
Since April 2018 ch&i has been the ICR for the National Archives, reviewing complaints about their standard of service and administration. If you wish to complain about any of their services you should in the first instance speak to a member of their staff, who will try to sort things out for you directly, or will put you in touch with someone who can help.
Alternatively, you can
All the relevant details can be found here
Independent Complaint Review
In those cases referred for independent review, our role as ICR is:
Since April 2018 ch&i has been the ICR for the National Archives, reviewing complaints about their standard of service and administration. If you wish to complain about any of their services you should in the first instance speak to a member of their staff, who will try to sort things out for you directly, or will put you in touch with someone who can help.
Alternatively, you can
- complete their 'Your views' form
- email them at yourviews@nationalarchives.gsi.gov.uk,
- telephone their Quality Manager on +44 (0) 20 8392 5363.
All the relevant details can be found here
Independent Complaint Review
In those cases referred for independent review, our role as ICR is:
- to provide judgements as to whether the National Archives has provided good or reasonable service consistent with its policies and procedures and in line with its stated standards and practices and other widely accepted principles of good practice
- to determine whether there have been any deficiencies in the service provided to the customer (whether constituting, or falling short of, maladministration) that call for attention
- to recommend proportionate and fitting remedies where service standards have fallen below an acceptable level
